🔍 Help Center

Frequently Asked Questions

Find answers about onboarding, features, and support.

Getting Started

Onboarding Questions

How long does onboarding take?

Most teams complete setup within one business day. Importing customers and assets typically takes less than an hour once your data is prepared in CSV format.

Can we invite multiple team members?

Yes! Admins can add team members and assign roles so finance, operations, and management each get the right level of access to your data.

Do we need training?

MyCompanyDesk is designed for fast adoption with an intuitive interface. We also provide onboarding walkthroughs and optional training sessions for larger teams.

Features

Invoicing & Rentals

Can we issue recurring rental invoices?

Yes! Link a rental agreement to a property or asset and generate recurring invoices automatically on whatever schedule you choose—monthly, quarterly, or annually.

How does reverse-charge VAT work?

MyCompanyDesk captures customer VAT numbers and automatically applies reverse-charge rules on invoice templates, ensuring the correct compliance notes are included for EU cross-border transactions.

Can we customize invoice templates?

Absolutely! Adjust the PDF style, add your logo, customize colors, and set payment terms from the settings area to match your company identity perfectly.

Security

Data & Compliance

Who can access our data?

Only authorized users in your organization can access your data. Role-based permissions restrict sensitive views and actions, and you control exactly who can see what.

Is there an audit trail?

Yes. Every update is logged, including who made the change and when it occurred. This makes audits straightforward and keeps you compliant.

How long is data retained?

Data is retained for as long as your account is active and for any legally required retention period thereafter. You can request deletion of your data at any time.

Support

Help & Support

What support channels are available?

Support is available via email at support@mycompanydesk.com. We also offer optional scheduled sessions for onboarding or advanced reporting needs.

Can we export our data?

Yes! You can export invoices, reports, and summaries at any time to share with accountants or move to another system. Your data is always yours.

Still Have Questions?

Contact us directly — we personally respond to every message.